Privacy Policy

Last Updated: January 15, 2025

1. Introduction & Scope

ReasonExA ("Company," "we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act (PDPA) of Thailand and other applicable laws.

This policy applies to all users of our website (reasonexa.com), our courses, and our services. Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Data

We collect personal data that you voluntarily provide when:

• Creating an account or registering for courses
• Completing contact forms on our website
• Subscribing to our newsletter
• Making inquiries about our courses and services
• Submitting feedback or reviews

Personal data may include:

• Full name and email address
• Phone number
• Mailing address
• Educational background
• Professional experience
• Payment information (if applicable)

2.2 Usage Data

We automatically collect certain information about how you interact with our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Clickstream data
• Geographic location (country/region)
• Referral source

2.3 Cookies

We use cookies and similar tracking technologies to enhance your experience. This includes:

• Essential cookies (necessary for website functionality)
• Analytics cookies (to understand how users interact with our site)
• Functionality cookies (to remember your preferences)
• Marketing cookies (to personalize content and advertising)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our educational services
• Processing course enrollments and managing your account
• Sending course updates, newsletters, and promotional materials (with your consent)
• Responding to your inquiries and customer support requests
• Analyzing website usage to improve user experience
• Complying with legal obligations
• Preventing fraud and ensuring website security
• Personaling your learning experience

4. Data Sharing & Third Parties

We do not sell your personal data. However, we may share information with:

• Service providers who assist us (payment processors, email providers, analytics services)
• Educational partners and course instructors
• Legal authorities when required by law
• Business partners when you request their services

Third-party service providers are contractually obligated to use your information only for the purposes we specify and to maintain the confidentiality and security of your data.

5. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of data:

• Account information: Retained during active enrollment and for 2 years after course completion for certification purposes
• Contact form submissions: Retained for 1 year
• Newsletter subscribers: Retained until unsubscription
• Usage analytics: Retained for up to 2 years
• Cookie data: As specified in our Cookie Policy

6. Your Rights Under Thai PDPA

Under the Thailand Personal Data Protection Act, you have the right to:

• Access your personal data: Request what personal data we hold about you
• Correct inaccurate data: Request corrections to your information
• Delete your data: Request deletion of your personal data in certain circumstances
• Object to processing: Withdraw consent for us to process your data
• Data portability: Request your data in a portable format
• Lodge a complaint: File complaints with the Thai PDPA Office

To exercise any of these rights, please contact us at privacy@reasonexa.com with specific details about your request.

7. International Data Transfers

Your personal data is primarily processed and stored in Thailand. If data is transferred to other jurisdictions, we ensure appropriate safeguards are in place through standard contractual clauses or your explicit consent, as required by the PDPA.

8. Children's Privacy

Our services are not intended for individuals under 13 years old. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take steps to delete it promptly. For users between 13-18, parental consent may be required for certain data processing activities.

9. Security Measures

We implement comprehensive security measures to protect your personal data:

• Secure SSL/TLS encryption for data in transit
• Password protection for accounts
• Limited access to personal data by authorized personnel only
• Regular security assessments and updates
• Secure deletion of data when no longer needed

While we implement security best practices, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date and posting the revised policy on our website. Your continued use of our services constitutes your acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@reasonexa.com
Phone: +66-2-XXXXXXX
Address: 123 IT District, Sukhumvit Road, Bangkok 10110, Thailand
Response Time: Within 30 days of receipt

12. Data Protection Authority Contact

If you believe your personal data has been processed in violation of the PDPA, you may lodge a complaint with the Thai Personal Data Protection Commission (PDPC):

Office of the Personal Data Protection Commission
87/1, Rama VI Road, Phayathai Subdistrict
Phayathai District, Bangkok 10400
Telephone: +66 (0) 2140-9333
Website: pdpc.go.th